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Job status/type: Full time Permanent


Industry:  SGD Pharma Asia Pacific Ltd is part of SGD Pharma group a global leading company in the glass primary packaging for the pharmaceutical industry. 5 factories and 10 sales offices around the world deliver top quality glass bottles, both in molded and tubular. 2 750 employees support global international customers, as well as local players.


Location: Shanghai, China


Job category: Customer quality engineer


The role: (responsible)

  • To assist the manager to get to the departments targets.
  • Quality documents preparation:
    • Prepare the related documents in development process, and complaint process.
    • File the paper documents related with the quality specification and return forms, meeting records and letters exchanged with the clients or inspection institution outside etc.
    • List record and handle the each complaint.
    • Prepare the monthly/ annual reports related with the complaint and quality reports etc for manager.
    • The other paper works asked by the leaders.
  • New project development quality control:
    • Organize internal resource to prepare the samples for the sales or client.
    • Organize internal resource to do some necessary test.
    • Prepare and discuss the quality specification with the client.
    • Prepare the limit sample and transfer to the internal quality control documents according to the quality specification.
    • Build product card for production.
  • Internal communication:
    • Exchanged the quality information between the sales and plant.
    • Collected the information related the complaint and new projects among the related departments in the plant.
    • Transfer the quality requirement from the clients or sales team  to internal related departments.
  • Complaint handling:
    • Lead complaint handling, Following up the corrective action performance for the complaint. Set up Project Team for key issues to take continued quality improvement.


Report to: QA Manager and QE Manager

The candidate: (requirement)

  • Intermediate typing and computer skills.
  • Good interpersonal skills.
  • Good investigative and organizational skills.
  • Good problem solving and failure analysis skills.
  • Good written and spoken English.
  • Can work under pressure.
  • 3 years working experiences with quality-related activities such as SPC, DOE, FMEA.