Job status/type: Full time Permanent

Industry:  SGD Pharma Asia Pacific Ltd is part of SGD Pharma group a global leading company in the glass primary packaging for the pharmaceutical industry. 5 factories and 10 sales offices around the world deliver top quality glass bottles, both in molded and tubular. 2 750 employees support global international customers, as well as local players.

Location: Shanghai, China

Job category: Customer quality engineer

The role: (responsible)

• To assist the manager to get to the departments targets.
• Quality documents preparation:
  • Prepare the related documents in development process, and complaint process.
  • File the paper documents related with the quality specification and return forms, meeting records and letters exchanged with the clients or inspection institution outside etc.
  • List record and handle the each complaint.
  • Prepare the monthly/ annual reports related with the complaint and quality reports etc for manager.
  • The other paper works asked by the leaders.
• New project development quality control:
  • Organize internal resource to prepare the samples for the sales or client.
  • Organize internal resource to do some necessary test.
  • Prepare and discuss the quality specification with the client.
  • Prepare the limit sample and transfer to the internal quality control documents according to the quality specification.
  • Build product card for production.
• Internal communication:
  • Exchanged the quality information between the sales and plant.
  • Collected the information related the complaint and new projects among the related departments in the plant.
  • Transfer the quality requirement from the clients or sales team  to internal related departments.
• Complaint handling:
  • Lead complaint handling, Following up the corrective action performance for the complaint. Set up Project Team for key issues to take continued quality improvement.

Report to: QA Manager and QE Manager

The candidate: (requirement)

• Intermediate typing and computer skills.
• Good interpersonal skills.
• Good investigative and organizational skills.
• Good problem solving and failure analysis skills.
• Good written and spoken English.
• Can work under pressure.
• 3 years working experiences with quality-related activities such as SPC, DOE, FMEA.